Snowy Vets Privacy Policy
Introduction
Snowy Vets is committed to protecting the privacy and security of your personal data. As the data controller, we determine how your personal information is collected, used, stored, and shared, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We collect personal information directly from you when you register with us, make appointments, or use our online services.
This may include:
- Your name, address, phone number, and email address.
- Your pet’s medical records and treatment history.
- Information provided via online forms or communications.
2. How We Use Your Information
We process your data only when it is lawful to do so. This includes:
- Providing veterinary care and managing appointments.
- Maintaining medical and billing records.
- Meeting legal and regulatory obligations.
- Communicating with you about services or your pet’s care.
- Managing our business operations and defending legal claims, where applicable.
Our lawful bases for processing include contractual necessity, legal obligations, and legitimate interests. Where consent is required (e.g. for marketing), you can withdraw it at any time.
3. Sharing Your Information
We only share personal data when necessary and with trusted partners:
- Lupapets provides and maintains our customer booking portal. They act as a data processor and handle personal information (name, contact details) strictly on our behalf.
- Vetsure provides and maintains our Pet Health Plans. They act as a data processor and handle personal information (name, contact details) strictly on our behalf.
- We may also share data with regulators, insurers, or law enforcement where legally required.
All third parties are contractually bound to protect your data and use it only for the agreed purpose.
4. Website Cookies
Our website uses only:
- Essential cookies for basic site functionality.
- Google Analytics cookies to analyse anonymous website usage and help us improve our site.
You can change your cookie preferences in your browser settings at any time. More information is available in our Cookie Notice.
5. Transfers Outside the UK / EEA
If we transfer data outside the UK or EEA, we ensure it is protected by appropriate safeguards — e.g. transfer to an approved country, or via contracts with equivalent data protection standards.
6. Data Security
We use appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse of your personal data. Access is restricted to personnel who need it for legitimate business reasons.
We also have procedures to handle any suspected data breaches and will notify you and the ICO where legally required.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes we collected it for — typically for the duration of your relationship with us and in accordance with legal or professional obligations (e.g. medical record retention requirements).
8. Your Rights
Under UK GDPR, you have the right to:
- Be informed about how your data is used.
- Access your personal information.
- Request correction or deletion of incorrect or unnecessary data.
- Object to or restrict how your data is processed.
- Move or transfer your data (“data portability”).
- Withdraw consent (where applicable).
You can exercise these rights by contacting us at hello@snowyvets.co.uk
If you are unhappy with our response, you may contact the Information Commissioner’s Office (ICO): www.ico.org.uk.
9. Other Websites
Our website may contain links to external sites. We are not responsible for their content or privacy policies. We advise reading those sites’ own privacy notices.
10. Updates to This Policy
We may update this policy periodically to reflect changes in legislation or our practices. The latest version will always be available on our website.
For further information about our Privacy and Data Protection Policy.
Write to us
Snowy Veterinary Centre
Unit 11 Riverside Estate,
Sir Thomas Longley Road,
Medway City Estate,
Rochester, ME2 4DP
Call
01634 481 211
or email
